Help and support

Adults 18 and over who plan meals, shop, cook and clean, whether for themselves, their kids or a whole family. It isn’t made for children to use, and you need to be 18 or older to sign in or buy a plan.

Yes. Your grocery list, all 797 meals, the week planner and cleaning are free for good. The helper gives you free questions every day once you sign in. Plus, Premium and helper credits are only for people who want more helper questions.

Tap the pink person button at the top of the app and sign in. You then get 2 free helper questions a day, and they come back every day at midnight UTC. Cooking steps someone already asked for are remembered, so opening those never uses a question.

Each phone and each account gets 2 free questions a day, and they come back at midnight UTC. Plus gives 20 a day and Premium 150. Helper credits are used only after the day’s questions run out, and they never reset. To see where you are, tap the yellow ? button, then See today’s count and Plus.

iPhone: open cartandbroom.com in Safari, tap Share, then Add to Home Screen. Android: open it in Chrome, tap the menu, then Add to Home screen or Install app. It then opens like a real app, and your list works in the store with no signal.

The easiest way: sign in with the same account on both phones, and the plan follows you. Or use your key. On the phone you bought on, tap ? then See today’s count and Plus to see it, then type it under Have a code or key? on the other phone.

Plus works on up to 2 phones, Premium on 3, and helper credits on 3. On iPhone, Safari and the home-screen app count as two, so if you paid in Safari, put your key in the home-screen app too.

Tap the pink person button, then Cancel subscription. To change your card or see receipts, tap Billing, card and receipts. Your plan stays on until the end of the time you already paid for. A plan we gave you as a gift has nothing to pay or cancel.

Payments can’t be refunded except where the law says they must be (see Plus and credits in the Terms). If you were charged by mistake or twice, write to us and we’ll look into it.

Lists are saved on the phone you made them on. To have them on more than one phone, sign in with the same account on each one and they sync. Without signing in, every phone keeps its own lists.

To keep your account safe, a sign-in has to finish on the same phone and browser where it started. Close that page and start signing in again from the app you use. On iPhone, start from the home-screen app if that’s where you use Cart & Broom.

The helper is an AI (Claude) and can make mistakes. Always make sure meat, chicken and eggs are cooked all the way through, and watch for allergies: the helper doesn’t know yours. If an answer looks wrong, tell us what it said and we’ll take a look.

Tap the pink person button, then Delete account. That deletes your account, its sign-ins and the lists stored in it right away. Cancel any subscription first, because deleting the account doesn’t cancel it. To clear what’s saved on a phone, clear this site’s data in your browser settings. More in the Privacy Policy.